These Open Account Offer Terms and Conditions apply to new customers who open an account from 13:00 CET on 21st May 2019. If you opened your account before this date and require a copy of the terms and conditions which apply to you then please contact us.
Open Account Offer Terms and Conditions
- Offer available to new customers registering on or after 13:00 CET on 21st May 2019.
- Make a qualifying deposit of €5 or more to qualify for a 100% matched amount in Bet Credits up to €100. Your qualifying deposit is your largest deposit (capped at €100) made in the 7 days prior to you claiming the offer. Deposits made using Neosurf, NETeller, Trustly, Skrill, Skrill 1-Tap or ‘by Skrill’ payment methods will not count as your qualifying deposit.
- You must claim your offer within 30 days of registering your account.
- The maximum amount of Bet Credits that can be claimed is €100. For example, a qualifying deposit of €150 will qualify for €100 of Bet Credits.
Releasing your Bet Credits
- Your Bet Credits will be held in your account balance and are non-withdrawable. To release your Bet Credits you must place qualifying bets with a total stake value equal to or greater than the value of your qualifying deposit (capped at €100) and they must settle within 30 days of claiming the offer.
- Your Bet Credits will normally be available to use within one hour of the qualifying settled bet requirement being met.
- You may have more than one Bet Credits offer available on your account at any one time. However, qualifying settled bets will only count towards releasing one of the offers. You may choose which offer is active within the Members section.
- Bets placed using our Telephone Betting service will not count towards the release of your Bet Credits.
- Any single bets placed at odds of less than 1.20 (1/5) will not count towards the release of your Bet Credits. In multiple bets at least one selection must have odds of 1.20 (1/5) or greater to count.
- In market/fixture combinations that only have two or three potential outcomes (for example Soccer Full Time Result), where you have placed bets on more than one potential outcome, either pre-match or In-Play, only the outcome with your highest cumulative stake will count towards the settled bets requirement (if you have placed the same highest cumulative stake on more than one selection in the same market/fixture combination then only one will count towards the settled bets requirement). Any bets settled on other selections in the same market/fixture combination will not count towards the release of your Bet Credits. This term is applied in conjunction with the other restrictions. For example, if you have a €10 bet on Barcelona to beat Real Madrid and a €15 bet on Real Madrid to beat Barcelona on the Full Time Result market at odds of 1.20 (1/5) or greater, only the stake on Real Madrid will count towards the release of your Bet Credits (if both bets were for €10 then €10 would count towards the release of your Bet Credits). If you were to place a further €10 bet on Barcelona to beat Real Madrid at odds of 1.20 (1/5) or greater, this cumulative €20 stake will count towards the release of your Bet Credits and not the €15 stake on Real Madrid.
- Fully Cashed Out, Instant Games, Gaming, void bets and In-Play bets which are settled as a push do not count towards the release of your Bet Credits. Where a stake has been partially Cashed Out, only the remaining active stake will count towards the release of your Bet Credits. Where a bet has been edited using our Edit Bet feature, the original stake will not count towards the release of your Bet Credits and only the new stake on the new bet will count.
- If you do not have qualifying settled bets to the value of your qualifying deposit (capped at €100) within 30 days of claiming the offer, your Bet Credits will be forfeit and removed and the offer will be closed.
Using Bet Credits
- Your Bet Credits are non-withdrawable. Any returns from Bet Credits stakes will be added to your Withdrawable Balance but Bet Credits stakes are not included in any returns. For example, a €10 bet placed at odds of 3.00 (2/1) would give a return of €30 (€20 winnings plus €10 stake), whereas a €10 Bet Credits stake placed at odds of 3.00 (2/1) would give a net return of €20, as the €10 Bet Credits stake is not returned.
- Stakes can be funded in part by your Bet Credits and part with your Withdrawable Balance; however the Bet Credits element of the stake will not be included in any returns. For example, a €10 bet placed at odds of 3.00 (2/1) which was funded by €5 Bet Credits and €5 cash would give a net return of €25 (€20 winnings plus €5 cash stake) as the €5 Bet Credits stake would not be returned. If a bet is void and has had an opportunity to win (for example, in the event of a push), Bet Credits stakes will not be returned. If a bet is void and has not had an opportunity to win (for example, when a Goalscorer bet is placed on a player who does not then take part in the match), Bet Credits stakes will be returned.
- For the purpose of Cash Out, the value displayed will already have the Bet Credits stake removed and will be the actual return received if Cashed Out.
- Your Bet Credits cannot be:
Your Bet Credits will be forfeit and removed if your account is inactive for 90 consecutive days. Making a deposit, placing a Sports bet or participation in any Casino, Slots or Poker product is deemed as having activity on an account.
Bet Credits can be used as a qualifying bet for the following offers:
Bets placed using Bet Credits will not qualify for the following bonuses:
- transferred to Casino, Slots or Poker;
- used as stakes on Bankers, If Bets, Reverse If Bets, Teasers or bets placed using our Telephone Betting service.
- Euro Soccer Bonus
- Tennis Accumulator Bonus
- Parlay Bonus
- Euro Basketball Bonus
- Aussie Footy Multi Bet Bonus
- This offer closes and cannot be claimed after 12:59 CET on 28th November 2019.
- This offer is only available to customers residing in Spain.
- Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments, Free Bets, risk free bets, Bet Credits or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the enhanced payment, Free Bet, risk free bet or Bet Credit element of such offers and/or void any bet funded by the Free Bet or Bet Credits. In addition, where there is evidence of such activity, bet365 may levy an administration charge on the customer up to the value of the Bet Credits, Free Bet, risk free bet or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.
- bet365 may reclaim any bonus amount, Free Bets, Bet Credits or enhanced payments that have been awarded in error.
- All customer offers are limited to one per person. If bet365 has reasonable grounds to suspect that the bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.
- bet365 may, at any time, make minor amendments to this promotion to correct typographical errors or to improve on clarity or customer experience and may cancel this promotion for legal or regulatory reasons.
- Employees, officers and directors of bet365, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
As granted by the General Directorate for Gaming Regulation, bet365 has been issued with the relevant licenses to operate in Spain.